Building a centralized forecasting solution for the Oil & Gas industry

Genesis Analyze Overview dashboard shown on a MacBook

The Challenge

"Forecasting wasn't only slow — it directly affected operational reliability and planning accuracy across teams."

Operational teams at Hess relied on fragmented tools and spreadsheets to manage production forecasting. This resulted in duplicated work, inconsistent versions of forecasts, and low confidence in decision-making. The goal was to centralize forecasting workflows into a single platform, reduce manual data reconciliation, and give teams a shared source of truth to make faster, more informed decisions.

ClientHess
AgencyStrategy CX
TypeProduct Design
IndustryOil & Gas
Scope
UX Research Service Blueprint Product Design Design System
Discovery & Research

Grounding the redesign in real behavior.

We ran a 4-week discovery phase with cross-functional stakeholders — not just to gather requirements, but to understand the behavioral patterns behind how forecasts were actually created, reviewed and approved.

62interviews
56participants
45+hours of qualitative research

Four insights shaped everything that followed: Excel was being used as database, tracker and communication tool all at once; lack of version control created constant misalignment; analysts needed a safe space for scenario testing; and leaders needed quick access to risk signals without digging for them.

Service Blueprint

Mapping the system before redesigning it.

We mapped the entire MBR and QLA forecasting cycles to visualize how data, decisions and responsibilities flowed across teams. The blueprint revealed redundant steps, information silos, manual handoffs and high cognitive load during critical decision moments — and became our north star for redesigning the workflow, not just digitizing the old one.

Service blueprint mapping the MBR forecasting cycle across teams and roles
Personas

Designing for behaviors, not departments.

Analysts needed deep control, scenario simulation and traceability. Decision-makers needed fast insights, comparisons and risk visibility. These behavioral differences — not org charts — informed the navigation structure, information hierarchy and level of interface complexity for each role.

Persona John Smith, Data Consumer — Director of Asset Optimization who receives and approves reported data Persona Hanna Brown, Modifier — Reservoir Engineer who translates and adjusts forecast data
User Journeys

Following the forecast from data to decision.

We mapped key journeys — reviewing a new forecast, simulating alternative scenarios, aligning teams before decision deadlines — to identify friction points like manual handoffs, unclear ownership and missing validation steps. These directly informed feature prioritization.

User journey map showing actions, quotes and opportunities across viewing data, providing a forecast, and creating a new plan
Design Strategy

Four principles guided every decision.

Clarity over visual complexity. Comparison as a primary action. Traceability of assumptions. Progressive disclosure for advanced analysis. Every interface and interaction decision that followed was measured against these four principles.

Progressive disclosure did most of the work — showing the right depth of information to the right role, instead of one dashboard trying to serve everyone.
Design Solution — Modular & Role-based UI

One platform, shaped differently per role.

The platform adapts to different user roles, surfacing forecast creation tools, status indicators, performance dashboards and version comparison views depending on who's logged in.

Genesis sign in screen Save Scenario modal with a comment field MBR Metrics and MR&I Tracking KPIs dashboard Forecast bar chart with well type and bin filters
Welcome to Genesis home dashboard with current vs prior forecast

The home dashboard: current vs. prior forecast, at a glance, the moment you log in.

Sandbox tool for simulating forecast scenarios

The Sandbox — the feature at the center of this project. Users simulate production scenarios by adjusting variables like cycle time, output volume and failure rate, with real-time updates. It replaced offline Excel simulations and became the tool analysts trust most for testing "what if" before committing to a plan.

Design Solution — Visualizing Complex Data

Making dense data scannable.

Special attention went into data visualization — letting users compare forecast versions, identify anomalies, filter time-series data and export annotated insights without leaving the flow they were already in.

SRL Reliability performance metrics screen SRL Reliability detailed charts and filters Cycle time and SIMPOS frac securement alerts with a well data table Share modal with a copyable link
Pilot Project Overview comparing two forecast scenarios against actuals

Pilot Project Overview — comparing scenarios against actuals, with the underlying well data one click away.

Impact

From fragmented process to product-driven system.

Beyond the numbers, the platform shifted forecasting from a fragmented, manual process into a scalable system teams could actually trust — and build on.

~30%reduction in manual data gathering time
1shared source of truth across teams
confidence in forecasting decisions
Impactful UX in complex systems is less about visual polish and more about reducing cognitive load, supporting decision-making, and designing for long-term product evolution.

Reflection — on designing Genesis

Contact

Let's build
something great.

danierocruz@gmail.com

Usually respond within 24h · Open to remote, B2B & SaaS projects.

Let's talk